From Manual to Automated Testing for Conversational AI

Workshop by Christoph Börner

27. 09. from 13:00 to 17:00 CET

About this workshop

Testing is a crucial enabler for the success of chatbots and voice assistants. Doing it manually requires enormous time and effort. As DevOps and AIOps grow in importance, automated testing will remain critical to ensure that bots do what their designers intended. Unlike traditional software where the application follows a predefined flow, a chatbot runs without any restrictions. Talking to a chatbot has no barriers. Combining this with unpredictable user behavior, it becomes of utmost difficulty to verify the correctness of conversational AI. Training data and test sets are infinitely large. In fact, quantity plays a mature role in quality assurance for bots but makes it impossible to test manually. We will tackle the main questions arising: "Why are bots failing", "What and how should you test?" and of course mainly "How can we automate the testing and training". In a hands-on workshop, every attendee will gain experience in automating the first tests for chatbots and learn how to set up a full end-to-end testing pipeline.

Key takeaways

  • What and how should you test
  • Why are bots failing
  • How can we automate the testing and training

Who will benefit?

  • Testers, Developers, Devops

Equipment requirements

  • Botium Box Mini registration

About Christoph Börner

Multiple entrepreneur, developer, tester, keynote speaker, and drummer. Studied information technology at the Technical University of Vienna and worked in various fields of software engineering. Active member and organizer in the Austrian testing community. Deep interest in artificial intelligence, machine learning, and bots from day one – long before these topics began to revolve around the whole industry and have been considered to be the next big thing. Deep friendship with Florian Treml, even after playing in the same rock band for several years :). Starting together with the Botium journey in 2018 was just the next logical step. Today we are counting roughly 150k users of Botium and can be considered as the first choice for testing conversational AI.